TERMS & CONDITIONS
Upon payment of your quote/invoice you accept Sugacoat It’s Terms and Conditions.
Sugacoat It provide Services consisting of but not limited to – photography, videography, marketing, PR, graphic design, web design and advertising. The Services will also include any other tasks which the Parties may agree on.
All inclusions will be listed in your quote/invoice. If it is not listed, it is not included. If you are unsure of what is and isn’t included please ensure you contact Sugacoat It prior to making payment.
Payment instructions are detailed on your quote/invoice. Sugacoat It accept bank transfer, Transerwise and PayPal.
Fees are due and payable within 30 days on receipt of a monthly invoice by electronic means unless different on your personal invoice. It is the responsibility of you to ensure that payment is made on time to avoid workflow delays.
Any additional expenses that arise will be on-charged and payable within 30 days. This includes but is not limited to phone calls, photocopying, use of stationery or similar on behalf of you will be recoverable. If additional costs such as printing, advertising or other similar Services are required for promotional purposes, the costs must be paid for by you. If a Sugacoat It staff member is required to travel, these costs will need to be paid for. Should Sugacoat It have to, at any time, pay travel costs in advance, then these will be recoverable.
Sugacoat It reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified. Sugacoat It are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting/invoicing and these rates may change. All prices are subject to availability and can be withdrawn or varied without notice.
Sugacoat It reserve the right not to honour any published prices that are determined were erroneous due to printing, electronic, or human error. Every effort is made to ensure accuracy at the time, however Sugacoat It cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
OVERDUE ACCOUNTS AND LATE FEES
Work may be discontinued without notice if the account is overdue in excess of 30 days. Sugacoat It has the option of resuming its Services or terminating the account after payment has been made. If you do not meet your payment arrangement, late fees may be charged. Sugacoat It will ensure they give you adequate notice prior to charging any late fees.
Be sure to check your quote/invoice carefully for how many rounds of changes are included. If you have changes on the work provided this may be charged. Generally one round of small changes is included if they are at the fault of Sugacoat It. If the client brief changes after the work is produced this may be charged.
Should you need to cancel using Sugacoat It’s services your deposit is non-refundable and non-transferable. Dependent on the situation Sugacoat It may organise a refund at their discretion.
DELAYS IN WORK
For Sugacoat It to perform its obligations they may be dependent on you fulfilling particular obligations. Sugacoat It shall not be liable for any costs, charges or losses sustained from any failure from you to fulfil your obligations.
Sugacoat It will not publish or print any media or object without approval from you. Sugacoat It will therefore not be liable for any mis-information published, this responsibility is with you. Approval by you must always be supplied via email to Sugacoat It.
Sugacoat It shall not be held responsible for delays or non-performance caused by activities or factors beyond its reasonable control, including delays and non-performance caused by viruses, denial of service attacks, other acts or omissions by third parties, Internet service providers, by you or its contractors, strikes, lockouts, work slowdowns or stoppages, accidents, fires, acts of God, terrorism, failure by you to timely furnish information or approve or disapprove work, or faulty performance by you or others, including third-party contractors hired by Sugacoat It or by you. Sugacoat It shall not be liable for any indirect, third-party, incidental, special, consequential, exemplary or punitive damages.
RIGHTS, OWNERSHIP AND USAGE
Sugacoat It may use and distribute any work created as part of its portfolio or for promotional purposes. Sugacoat It owns and retains all rights to any concepts, ideas, designs, proposals and other work which have been presented to you but not included in the final work product. If you desire to utilize any of the work, whether accepted or rejected by you hereunder, for any marketing campaign, promotion, product, service, advertisement or any other purpose, then you shall hire Sugacoat It to design, create, develop, market and otherwise implement such work. you may solicit or hire a third party to implement such work if, and only if, Sugacoat It declines to do so and such third party is hired on terms in no way more beneficial than the terms first offered to Sugacoat It. It is appreciated that you credit it us for our work when sharing on social media, web, print etc.
Sugacoat It shall maintain the confidentiality of all trade and proprietary secrets that may be disclosed in the course of providing their Services. You shall identify to Sugacoat It in advance and in writing any information or data deemed a trade of proprietary secret. Confidential information is that which relates to your or Sugacoat It’s research, development, trade secrets or business affairs and includes, in the case of Sugacoat It’s confidential information, concepts presented to, but not selected by you; it does not include information that is generally known or easily ascertainable by third parties. For the avoidance of doubt, confidential information does not include information which is public knowledge, was in the recipient’s possession before receipt or is independently developed by the recipient. Neither Party shall solicit the other’s employees, independent contractors or consultants or engage them in any work independent the Parties’ relationship during the term of undergoing work and for two years thereafter.
You agree to indemnify and hold Sugacoat It harmless from and against any and all claims, demands, regulatory proceedings and/or causes of action, and all damages, liabilities, costs or associated expenses directly arising from any information or material supplied by you or from the use or consumption of your products or from any act or thing done on your specific instructions or with your specific approval.